As the leader of a startup company, you should learn right away that conflict in the workplace is unavoidable. Unresolved conflict impairs productivity, stifles creativity and creates barriers between employees. It may even cause your top workers to seek employment elsewhere, costing you a substantial amount to recruit and re-train new hires.
Sitting back and hoping conflict will pass you by is not the proper response. With a few useful tips, you can learn to recognize, understand and resolve workplace conflict proactively and appropriately.
Face Conflict Head-On
Conflict can result from opposing opinions, miscommunication, competitive behavior, pride, jealousy, ego, compensation discrepancies, performance issues or even someone simply having a bad day. No matter the source, unresolved disagreements result in tension, which can embed hard feelings in everyday work.
Lack of information or misinformation is a common cause of conflict between departments. If you notice two teams butting heads, strive to improve interdepartmental communication.
If two employees are battling it out, set up a time to meet together. Listen to both parties say what they feel the other person needs to hear. Don’t let the meeting become a time to point fingers. Focus on the problem, and let the facts, not personal feelings or agendas, help you arrive at a resolution.
If one employee is creating conflict, pull that person aside and address the issue privately. Listen and learn about the person’s motivations to create conflict and make corrections as needed to improve behavior.
See Conflict as an Opportunity
When disagreements occur, this is your chance as a company leader to leverage the conflict for team building and leadership development purposes. Addressing conflict properly stimulates learning and innovation in ways that parties in agreement can’t even imagine. That’s how conflict can become an opportunity for positive change, growth and improvement. Everyone should emerge from the experience with some positive points of agreement and ideas for progressing from here on out.
Proactively Prevent Conflict
While you shouldn’t avoid conflict when it arises, there are plenty of things you can do to seek out areas of potential conflict and prevent them. Some ideas include:
- Establish company values to help encourage positive behavior, ground decision-making and recruit like-minded individuals.
- Create detailed job descriptions so employees understand their responsibilities.
- Articulate a chain of command to improve communication.
- Make it known publicly what types of behavior will and won’t be tolerated.
- Treat all staff respectfully and fairly via a transparent management system.
- Promote cooperation, not competition, between employees with group activities and training.
Texas Training and Conference Centers offers beautiful, professional training facilities in Houston. Take advantage of our offerings to train new hires, boost productivity among existing employees and resolve conflict that’s putting a damper on your business. For information about our private, fully equipped training rooms, please contact us at 832.982.1708 today.
We live in a high-tech, fast-paced world, and businesses that want to stay competitive must embrace cutting-edge technology. This means keeping your team up to date on the latest technology and business practices, using every training method at your disposal to ensure that they stay at the head of the pack. A virtual training room is an excellent tool, accommodating onsite and remote learners, all of whom can access and utilize technology that allows them to pick up new skills and receive real-time instruction and hands-on experience.
How can you make the most of a virtual training room?
- Prepare for success. Test your equipment prior to the event, so that technical issues don’t derail you before you even get started. Assign prework, so that everyone comes to the session with an understanding of the objective, and ready to work. Create an agenda that everyone present can consult at their leisure, and put important items at the top of the agenda when energy is high and people are alert.
- Encourage engagement, even from remote attendees. In a virtual training session, you’re likely to have people in the room and also in other locations. Encourage people not to mute the session, and consider using webcams, so that everyone can see the other participant’s faces.
- Keep your presentation interesting, and text succinct. Vary your delivery, using a variety of methods to help promote the training. Remember, though, that lots of wordy text can cause people to glaze over. Stick to bullet points, especially in a situation where someone is in a different location and could easily zone out. Encourage participation, but consider the use of chat windows, which can be used without interrupting what’s being said.
- Take full advantage of virtual tools. Interactive features like polls, pop quizzes, breakout rooms, and whiteboarding helps keep your audience engaged while demonstrating how much they understand. Gauging their understanding should be an important focus of your session.
- Choose a facility that supports your goals. The location you choose should have the technology you need, in spacious, comfortable surroundings, with support on hand if you need it. Choose a place that offers rooms quiet enough for people to concentrate, and choose a facility that offers catering, so participants don’t have to leave the premises for a lunch break.
When you rent a virtual training room, you gain access to all the high-tech tools you need, without having to worry about renting equipment or setting up a network. When that training room is at Texas Training and Conference Centers, you’ll enjoy not only a state-of-the art training facility, but also the support to help you succeed, even if you need tech support during your session. To learn more about the Houston training center at Texas Training and Conference Centers, call us at 832.982.1708 or contact us through our website.